Help Center
Answers to the questions we get most, and where to go when you need a person.
If your question is not here, support is one email away.
Common questions
How do I save something?
Install the Qind browser extension and click it on any page you want to keep, or paste a URL straight into the app and Qind will fetch and extract the content. In the mobile apps you can also share into Qind from another app, capture a photo or document with the camera, import files from your photo library or files app, and write notes directly.
How does the AI organize things?
When something arrives, Qind reads it, tags it, and files it into the collection it belongs to when it is confident; anything it is unsure about waits in Unsorted. Summaries are a setting you can turn on. You stay in control: change tags, move items, or switch auto-filing off.
How do I find something again?
Search runs across your library on the server, so it matches on meaning rather than only exact words. You can also ask a question in chat and get an answer drawn from what you have saved.
Can I record voice notes?
Yes. Record in the web app or the mobile app (and in the browser extension on Chrome and Edge), and Qind keeps the recording with the rest of your library so you can play it back. Recording only happens while you have the recorder open; nothing records in the background.
Where does Qind run?
There are iOS and Android apps, a web app at qind.ai, and a browser extension for saving pages. Your library is the same everywhere — it syncs through your account.
Can I export my data?
Yes. Request an export from your account settings. It is prepared in the background and, when it is ready, you get a downloadable archive of your data. The download link expires after a while, so grab it when it lands — you can always request another.
Is my content used to train AI models?
Qind does not train models on your content. Content goes to our AI providers, OpenAI, Anthropic and ElevenLabs, only if you allow AI processing, and only to produce your summaries, tags, answers and transcripts. Turning AI processing off stops that. What those providers may do with data they receive is set by their own terms, which the Privacy Policy links, alongside exactly which providers see what.
How do I cancel my subscription?
It depends where you bought it. If you subscribed inside the iOS or Android app, cancel it in your App Store or Play Store account settings — Apple and Google own that subscription and we cannot cancel it for you. If you subscribed on the web, cancel it in your Qind billing settings. Either way you keep paid features until the end of the period you have already paid for, and your content stays accessible on the free tier afterwards.
How do I delete my account?
In the app: Settings, then Delete account, then type DELETE to confirm. You are signed out immediately and erasure runs in the background. You do not need to contact support to do it. Export your data first if you want to keep a copy.
Why am I not getting reminders?
Check that notifications are enabled for Qind in your device settings, and that they are turned on in the app. If both look right and reminders still are not arriving, email support with your device and OS version.
Your account and your data
- Deleting your account — how it works and what happens next.
- What we keep, and for how long.
- Which providers process your data.
- Subscription and cancellation terms.
- How we protect the service.
Still stuck?
Email support@qind.ai and a person will get back to you. The support page lists what to include for each kind of problem so we can fix it on the first reply.
If something looks broken for everyone rather than just you, check status first.