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Support

How to reach us, and what to include so we can fix it on the first reply.

Start with the task that matches yours. Each section links to the answer in the Help Center or the right page, and says what to include if you need to write to us. When you do, email support@qind.ai and a person will read it.

Getting started

Create an account, save your first item, then ask a question about it.

Start here

Saving and the web clipper

Saving a page, a file or a note, and what the browser extension does.

Start here

Search and Ask

Finding something again, and asking Qind questions about what you saved.

Start here

Integrations and MCP

Connecting Qind to an AI assistant, and which ways of saving are available.

Start here

Account and sign-in

Cannot sign in, stuck on verification, wrong email on the account, or a lost session.

Start here

What to include if you write to us
  • The email address on the account
  • How you sign in (email, Apple, or Google)
  • The exact error message, if there is one

Email us about account problems

Billing and subscriptions

Charges you do not recognise, a plan that did not unlock, or cancelling.

Start here

What to include if you write to us
  • Where you bought it — App Store, Play Store, or the web
  • The date of the charge
  • Your account email

Subscriptions bought in the mobile apps are managed by Apple or Google. You can cancel them from your App Store or Play Store account settings at any time, and their refund policy applies. We can still help you work out what happened.

Email us about billing and subscriptions

Privacy, export, and deletion

A copy of your data, deleting your account, or a question about how data is handled.

Start here

What to include if you write to us
  • The account email — send the request from that address so we can verify it
  • What you want: export, deletion, correction, or an answer

You do not have to wait for us to delete your account. In the app: Settings → Delete account, then type DELETE to confirm. Deletion runs in the background after you are signed out. Our Privacy Policy explains what is kept and for how long.

Email us about privacy, export, and deletion

Something is not working

Something crashed, failed to upload, or is not behaving the way it should.

Start here

What to include if you write to us
  • What you did, what happened, and what you expected instead
  • Your device and OS version, and the app version from Settings
  • A screenshot or screen recording if you have one
  • Roughly when it happened, so we can find it in the logs

Email us about bugs and technical issues

Security concerns

A vulnerability, a suspected breach, or an account you think is compromised.

Start here

What to include if you write to us
  • What you found and how to reproduce it
  • The impact as you understand it

Please report security issues privately to the address above rather than publicly, and give us a reasonable chance to fix the problem before disclosing it. We will not pursue good-faith security research.

Email us about security concerns

Still not sure where to start?

Write to support@qind.ai with whatever you have. One mailbox handles every topic above, so you do not need to pick the right queue. The contact page also has a short form if you would rather not open your mail app.

What to expect

We are a small team. We read everything that arrives and reply as quickly as we can, prioritising account access, billing, and security. We do not currently offer a guaranteed response time — we would rather not promise one we cannot keep.

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